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Josh Swearingen

Henry Schein Sales Consultant

Of the myriad of business services and trainings I offer to doctors, Behavioral Styles is not only my favorite to teach; it's also one of the services where I see the greatest immediate impact within the practice. Learning the fine arts of employee interaction, personality management and communication across various behavioral styles is invaluable itself. However, understanding how to better interact with the different types of personalities in your patient base takes patient care and case presentation to an entirely new level.

Tracy Bush

Henry Schein Sales Consultant

Understanding personalities, strengths and weaknesses within an office team is critical for implementing successful changes in a practice. Even seemingly small changes in communication can increase patient case acceptance and decrease appointment cancellations, in addition to improving the flow of the practice, leading to increased efficiencies and productivity.

Jeff Rice

Henry Schein Sales Consultant

A Team Harmony lunch and learn is designed to open up communication within the dental team. Although every practice can benefit from this, I make it a priority for offices that have tension or difficulty communicating. The information presented is educational, but also entertaining as staff self analysis leads to laughs and nods of recognition. As the team identifies behavioral styles within their group, they quickly transfer that insight to patients. Discussions usually begin about how behavioral styles affect scheduling and how this information can be used to reduce broken appointments. Often teams discuss how different behavioral types should be educated on treatment plans to improve case acceptance. No matter which direction the discussions go, the ability to make better connections with those around us is invaluable.

Tayde Soto

Henry Schein Sales Consultant

Most of the dentists I work with also fill the role of Human Resources Manager for the practice. Although many function well in this role, they often have no formal training to prepare them for hiring, firing, handling discrimination claims, complying with workplace regulations, drafting policies or administering benefits. Working with Henry Schein’s HR partners I am able to assist dentists in these areas. One of the first recommendations I have for customers is a bi-annual review of their employee handbook, to remain in line with current regulations. Often we find the office doesn’t have a handbook at all, or that it has not been updated in years. The employee handbook is the foundation of HR policies for an office and should be readily available at all times, especially during staff meetings. The next step is often a review of employment application procedures to ensure the office meets all guidelines from the Equal Employment Opportunity Commission (EEOC) and the Americans with Disabilities Act (ADA). This includes a complete review of the employment application itself, job descriptions, interview questions, and 1-9 procedures. By helping my customers with their HR policies, I can help them prevent costly litigation and fines, in addition to helping them operate a more productive, more efficient and less stressful workplace.